We dispatch every order from our workshop in Montceau-les-Mines, southern Burgundy. Below are the rates, the delays, and the small print.
France not served on this site. Our French distribution is handled through long-standing partners, parishes and Catholic retailers. This website serves families and faithful outside France.
Rates and delays
All orders are shipped tracked, by DHL or UPS depending on destination. Transit time is given in business days, counted from dispatch.
| Zone | Carrier | Transit | Flat rate | Free shipping over |
|---|---|---|---|---|
| European Union | DHL or UPS | 3 to 6 business days | €12 | €60 |
| United States, Canada | DHL or UPS | 5 to 9 business days | $18 | $75 |
| United Kingdom, Switzerland | DHL or UPS | 4 to 8 business days | €15 | €80 |
| Rest of world | DHL or UPS | 7 to 14 business days | €22 | €90 |
Duties and taxes
We ship DDP (Delivered Duty Paid) wherever possible. Duties and import taxes are pre-calculated at checkout, and you have nothing to pay on delivery.
If DDP is not available for your country, the order page will indicate this clearly before you confirm. In that case duties may be requested by customs at delivery, and they remain at the buyer's charge.
HS Code, for reference
Our icons ship under HS code 4420.19, wood ornaments. Duty rates are low to zero on the EU to US and EU to Canada corridors.
Dispatch time
Orders placed before 11am French time on a business day are dispatched same day. Orders placed later are dispatched the next business day. Saturday and Sunday do not count.
You will receive a tracking number by email at dispatch. Tracking updates appear within 24 hours on the carrier's site.
Damaged or lost in transit
If a parcel arrives damaged, write to contact@icones-chretiennes.fr with photographs of the packaging and the icon, within 14 days of delivery. We will replace the piece or refund you in full, your choice.
If a parcel is marked delivered but you did not receive it, we open a claim with the carrier within 48 hours. Resolution is usually 7 to 10 business days.
Returns
Full details on the Returns page. In short, 14 calendar days from delivery, return shipping at the buyer's charge unless we were at fault.
Questions?
Write to contact@icones-chretiennes.fr. We answer within one business day, French time.