You can return any icon within 14 calendar days of delivery, for any reason.

Conditions

• The icon must be in its original condition, in its original packaging.
• It must not be damaged by the buyer.
• Send us an email at contact@icones-chretiennes.fr before sending the parcel back, so we can register the return and give you the workshop's return address.

Return shipping cost

Return shipping is paid by the customer, except:

• If the icon arrives damaged (we refund or replace at no cost).
• If we sent the wrong item (we send the right one and pay the return).

Refund timing

Once we receive the return and check the icon, we refund within 5 business days on the original payment method. Your bank or card network may take a few extra days to make the funds visible on your statement.

Damaged items

If your icon arrives damaged, send a photo to contact@icones-chretiennes.fr within 14 days of delivery. We replace it or refund you in full, your choice. No need to send the damaged item back unless we ask.

Non-returnable

• Items personalised on request (custom format, custom dedication).
• Items already used (hung, gifted, blessed).

Statutory rights

This policy adds to your statutory consumer rights and does not replace them. In the European Union, the 14-day right of withdrawal applies (Directive 2011/83/EU). In other jurisdictions, your local consumer protection rules apply on top of this policy.

For any question, write to contact@icones-chretiennes.fr.