You can return any icon within 14 calendar days of delivery, for any reason.
Conditions
- The icon must be in its original condition, in its original packaging.
- It must not be damaged by the buyer.
- Send us an email at contact@icones-chretiennes.fr before sending the parcel back, so we can register the return and give you the workshop's return address.
Return shipping cost
Return shipping is paid by the customer, except:
- If the icon arrives damaged (we refund or replace at no cost).
- If we sent the wrong item (we send the right one and pay the return).
Refund timing
Once we receive the return and check the icon, we refund within 5 business days on the original payment method. Your bank or card network may take a few extra days to make the funds visible on your statement.
Damaged items
If your icon arrives damaged, send a photo to contact@icones-chretiennes.fr within 14 days of delivery. We replace it or refund you in full, your choice. No need to send the damaged item back unless we ask.
Non-returnable
- Items personalised on request (custom format, custom dedication).
- Items already used (hung, gifted, blessed).
Statutory rights
This policy adds to your statutory consumer rights and does not replace them. In the European Union, the 14-day right of withdrawal applies (Directive 2011/83/EU). In other jurisdictions, your local consumer protection rules apply on top of this policy.
For any question, write to contact@icones-chretiennes.fr.